Care guide

Keep the texture.

Materials

01

Wool

02

Jute

03

Linen

04

Velvet

05

Stoneware

A little care keeps wool springy, jute dry and linen soft. What to do, and what to avoid, for the materials in the collection.

A close-up of a hand-tufted wool rug in terracotta and oat

A wool rug being gently brushed with a natural bristle brush

01 Wool

Looking after wool.

Wool is springy, warm and naturally stain resistant. A little air and a gentle brush keep the pile open.

Do

Vacuum gently

Use the bare floor setting, no beater bar, and work with the pile.

Air it

Let a rug or throw air outside on a dry day, out of direct sun.

Blot spills

Press a clean cloth into the spill from the edge inwards.

Avoid

Rubbing a mark

Rubbing works a stain deeper into the fibres.

Hot water

Warm water and a wool-safe cleaner are kinder to the fibre.

Direct sun

Long exposure dulls the colour, so turn a rug now and then.

A close-up of natural braided jute rug texture

02 Jute

Looking after jute.

Jute is hard-wearing and likes a dry room. It softens with use and settles into the floor.

Do

Vacuum without a beater

A plain suction head lifts dust without pulling the weave.

Rotate the rug

Turn it regularly so the light and the footfall fall evenly.

Blot, do not soak

Lift a spill with a barely damp cloth and let the fibre dry fully.

Avoid

Wet cleaning

Soaking jute can shrink it and leave a watermark.

Damp rooms

A bathroom or cellar floor holds moisture, so jute never dries fully.

Pulling a loose end

Trim a loose fibre with sharp scissors instead of tugging it.

Linen cushion covers drying on a wooden rack in a sunny utility room

03 Linen

Looking after linen.

Linen softens with every wash and creases as part of its character. Wash less often and let it dry naturally.

Do

Read the label

The label on the piece you have is the one to follow.

Wash cool

A cool, gentle wash keeps the colour and the fibre.

Air dry

Hang or lay flat to dry, away from direct heat.

Avoid

A hot dryer

High heat weakens the fibre and sets creases.

Bleach

It can yellow the cloth and break down the weave.

Wringing

Squeeze gently instead, then reshape while damp.

04 Velvet

Looking after velvet.

Velvet has a pile, so it marks and recovers. Brush with the pile and keep it away from direct heat.

Do

Brush with the pile

A soft brush brings the nap back up after use.

Vacuum softly

Use a soft attachment and very little pressure.

Blot a spill

Press, do not rub, and let the pile dry undisturbed.

Avoid

A hot iron

Press on the reverse, or steam from a distance instead.

Harsh cleaner

Test any cleaner on a hidden corner first.

Sitting on damp velvet

Damp pile crushes easily, so let it dry first.

A dining table with stoneware jugs, a linen runner and a woven basket

05 Stoneware

Looking after stoneware.

Stoneware is fired to be used. A glaze can craze or stain a little, and that is part of its life.

Do

Wash by hand

Warm water and a soft cloth are enough for most pieces.

Dry fully

Let a jug or bowl dry upside down before it goes back on the shelf.

Use a mat

A cork or linen mat softens the knock of a heavy base.

Avoid

Sudden heat

Do not move a hot dish straight into cold water.

Abrasive scourers

They dull a glaze and leave fine scratches.

A dishwasher

Only if the piece says it is dishwasher safe.

Care, then keep

Looked after, it lasts longer.

Start with a rug, a throw or a piece of stoneware you want to live with. The care notes above are the short version; the label is the final word.

Shop rugs

Keep the texture.

Looking after wool.

Looking after jute.

Looking after linen.

Looking after velvet.

Looking after stoneware.

Looked after, it lasts longer.

Make it feel like home.

We value your privacy

Looking after wool.

Looking after jute.

Looking after linen.

Looking after velvet.

Looking after stoneware.

Looked after, it lasts longer.

Make it feel like home.

Keep the texture.

Looking after wool.

Looking after jute.

Looking after linen.

Looking after velvet.

Looking after stoneware.

Looked after, it lasts longer.

Make it feel like home.

Letters on texture and slow rooms

We value your privacy

Looking after wool.

Looking after jute.

Looking after linen.

Looking after velvet.

Looking after stoneware.

Looked after, it lasts longer.

Make it feel like home.

Letters on texture and slow rooms